In recent years, Weichai’s evolution from product leadership to service leadership has become a defining strategy. At the 2026 Weichai Business Conference, the company highlighted how its upgraded service system helped consolidate its leading position in the engine market, maintaining the top market share in China despite a challenging environment. Behind this performance lies a deep transformation toward a full lifecycle, service-driven ecosystem that extends beyond traditional manufacturing boundaries.

Across domestic and overseas markets, Weichai has built an extensive physical service network to ensure rapid response. More than 5,000 service stations in China and over 3,000 overseas outlets create a support system where professional assistance is always within reach. This global footprint guarantees that wherever customers operate, reliable service follows.

Digital technology has become the core engine of this service transformation. Through intelligent platforms such as Weichai Smart Star 4.0, remote diagnostics, data connectivity, and smart dispatch are integrated to enable early fault warnings and precise troubleshooting. Frontline engineers receive real time expert support, improving response speed, service transparency, and customer trust.

Weichai also delivers specialized solutions for high-value industries like construction machinery, where uptime and operational efficiency are critical. Optimized warranty policies, rapid response mechanisms, and dedicated service resources ensure that equipment performance is closely tied to customer profitability. The W TCO full lifecycle service model further extends support beyond traditional warranty periods, offering predictable costs and long-term reliability.

In the field of new energy, Weichai is building a closed loop service system. Its new energy service outlets have expanded from 300 to over 800, with plans for 40 deep maintenance centers using modular battery repair solutions to reduce replacement costs. Supported by nationwide training bases and the principle of restoring operation first, Weichai has rapidly enhanced its service capability for electric power systems while empowering partners through a shared growth ecosystem.